Improving HCAHPS:

Boosting Patient Satisfaction through Great Language Services
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In This Resource, You Will Learn:

  • The history of HCAHPS and its incentives and consequences for providers
  • The impact limited-English proficient (LEP) patients currently have on HCAHPS scores - and why
  • Three ways a better language services program may improve LEP patient satisfaction


Ready to partner with CyraCom for quality language services?

CyraCom is the leading provider of phone and video interpretation, connecting providers and patients to interpreters in seconds. Interpreters in CyraCom's large-scale US contact centers complete a 120-hour certification course, including medical terminology, anatomy & physiology, and other topics essential for healthcare interpreting.

To help providers improve their LEP patient experience and HCAHPS scores, CyraCom offers free online sign-up. Get started cost-free today and pay per-minute when you use the service.

Get Started with CyraCom